Privacy Policy:

Your privacy matters to us. Here's how we protect it.

Effective Date: 1 January 2025 | Last Updated: March 2026

This Privacy Policy describes how Glitria ("we", "us", "our") collects, uses, and protects the personal information of users ("you") who visit our website www.glitria.com or make purchases from us. This policy is compliant with India's Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Information We Collect

•        Identity & Contact: Name, email address, phone number, and delivery address provided at checkout.

•        Payment Information: We do not store payment card details. All transactions are processed via secure third-party payment gateways (e.g., Razorpay).

•        Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools).

•        Communications: Records of emails, messages, or enquiries submitted to us.

2. How We Use Your Information

•        To process and fulfil your orders

•        To send order confirmations, shipping updates, and customer support communications

•        To improve our website, products, and services

•        To send marketing communications where you have opted in

•        To comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third parties solely for the purpose of fulfilling your order (courier partners, payment processors). All third parties are bound by confidentiality obligations.

4. Cookies

We use cookies to improve your browsing experience and for analytics purposes. You may disable cookies in your browser settings; however, some features of our website may not function correctly as a result.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Your Rights

•        Access: Request a copy of the personal data we hold about you.

•        Correction: Request correction of inaccurate or incomplete data.

•        Deletion: Request deletion of your personal data, subject to legal retention requirements.

•        Opt-Out: Unsubscribe from marketing communications at any time using the link in any email.

7. Security

We implement industry-standard security measures including SSL encryption to protect your data. However, no method of transmission over the internet is 100% secure.

8. Contact

For any privacy-related queries, contact us at  info.glitria@gmail.com.